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What should I do when my Chattanooga home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system safeguards your residence – and your family members – against the various risks you may face, like theft, fire, and flooding. Although your home might be prepared, that doesn’t necessarily mean you are. Do you know what to do if your Chattanooga home alarm system goes off? The blasting of an alarm can be shocking, confusing, and might incite panic. Your best choice is to stay calm and abide by these straightforward suggestions.

Steps to Take If Your Home Alarm System In Chattanooga Goes Off

It’s a situation no one wants to encounter, but it’s also the reason why you installed a home alarm system in the first place. You’re roused in the middle of the night with the distinct blasting of an alarm after a home security component has been activated. So what is your next move?

  1. Try not to panic. This is simple to say but harder to accomplish when your home security alarm is ringing loudly, and your pulse is racing. But keeping a cool head is the best way to assess the situation. Avoid the impulse of trying to manage the emergency yourself but instead let your monitoring professionals and first responders do their job.
  2. Take care of your family. Your primary concern should be your family and getting them to safety. In the event of a intrusion, this might include going to a designated safe room as far away from entry points as possible. Chances are your alarm may have frightened away the intruder, but it’s always smarter to be safe than sorry. If there’s smoke or a fire, you need to exit your home without delay.
  3. Grab your smartphone. In this day and age, most people have their smartphones with them always, but you could fail to take it during a crisis. It’s a good thing to have. You’ll have the opportunity to stay in touch with your monitoring experts and get alerts through your home security app.

Connect With Your 24/7 Monitoring Agents

Whenever your home alarm system in Chattanooga goes off, your 24/7 monitoring professionals will spring to action. Their first step is to confirm your alarm, and that includes communicating with you. The guideline they follow is dependent on the type of emergency. For example, when a medical emergency occurs, a single effort will be made to reach you before assistance is deployed. If you’re dealing with a break-in - the most common sort of event - a monitoring agent will follow these steps to get in touch with you:

  • An attempt will be made to contact you using the central command panel. You will usually be requested to provide a passcode.
  • If that effort is not successful, a call is attempted to your principal contact number.
  • A secondary number or your primary contact person is tried next.
  • If there still isn’t an answer, area police are sent.
  • Your monitoring agents will follow up with you again once emergency personnel are notified.

If you're not in a situation where you can converse with monitoring agents, that’s OK. Help will still be sent even if you're not available to substantiate the emergency.

Get prepared for any emergency with a Vivint home alarm system in Chattanooga

Be prepared for any crisis with a modern home alarm system in Chattanooga from Vivint. Contact (423) 561-9767 to begin the customization of your home’s defense today.